It takes our warehouse 1-2 weeks to receive and process your refund. We’ll send an email once the item for exchange has been received. You will receive your exchange as a credit note via email once we’ve received your item, which at that time you can use to place your new order.
When can I expect my refund/credit note?
What if my item is defective or incorrect?
If you’ve received a defective or incorrect item, please contact firstname.lastname@example.org with your order number and a photo of the damage or the wrong item you received. We’ll make it right from there!
Can I return sale items?
All sale and lifestyle items are final sale!
Can I change/cancel my order?
We can only change the shipping address the same day that you placed the order. Please email email@example.com with your order number and the correct address, and you’ll receive a confirmation email from us that it’s been done.
You can cancel orders up to 1 hour after placing the order.
Will I be charged for duties?
Unfortunately at this time, we can not estimate or cover duties that come with customs. Customers are responsible for paying for any accruing customs, and refusal to do so will result in the package being sent back to us. You will only be refunded the difference of your order after return shipping fees are deducted. As we grow, we hope to offer an option to pay duties at check out! Canadian customers will not be charged duties.
What currency is our prices in?
Our currency is in $ USD
Why do you charge in USD when you're a Canadian Company?
Our currency is now in $ USD since most of our expenses are in USD and the foreign exchange risk was too high. To make it up to our Canadian customers, we now offer free domestic shipping!