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When can I expect my refund/credit note?

It takes our warehouse 1-2 weeks to receive and process your refund. We’ll send an email once the item for exchange has been received. You will receive your exchange as a credit note via email once we’ve received your item, which at that time you can use to place your new order.

What if my item is defective or incorrect?

If you’ve received a defective or incorrect item, please contact info@unclexstudios.com with your order number and a photo of the damage or the wrong item you received. We’ll make it right from there!

Can I return sale items?

All sale and lifestyle items are final sale!

 

Can I change/cancel my order?

We can only change the shipping address the same day that you placed the order. Please email info@unclexstudios.com with your order number and the correct address, and you’ll receive a confirmation email from us that it’s been done.

You can cancel orders up to 1 hour after placing the order.

Will I be charged for duties?

Unfortunately at this time, we can not estimate or cover duties that come with customs. Customers are responsible for paying for any accruing customs, and refusal to do so will result in the package being sent back to us. You will only be refunded the difference of your order after return shipping fees are deducted. As we grow, we hope to offer an option to pay duties at check out! Canadian customers will not be charged duties.

What currency are our prices in?

Our currency is in $ USD

Why do you charge in USD when you're a Canadian Company?

Our currency is now in $ USD since most of our expenses are in USD and the foreign exchange risk was too high. To make it up to our Canadian customers, we now offer free domestic shipping!

Order Issue?

Email us at info@unclexstudios.com with the following in the subject:Order #, Issue (ex. Missing Item, Wrong Item, etc.)

Change Address of Order?

Email us at info@unclexstudios.com within ONE hour of placing your order with the following in the subject: Order #, Address Change

Order Modification or Change?

Email us at info@unclexstudios.com within ONE hour of placing your order with the following in the subject: Order #, Modification/Cancel

About Us

Uncle Studios was founded in 2017, in Toronto, Canada. From its inception, Uncle’s mission of extending the feeling of family beyond the traditional sense has been at the heart of everything we do and is a key inspiration for the pieces in our collection. Uncle represents self-development rather than perfection. For Uncle, the beauty of being comes from the ability to never stop growing. Having the right people supporting you along your journey of self-expression is the feeling we work to evoke. 

 

As a brand, Uncle Studios is continuously working on our transparency with our community, especially regarding production practices. As a small company, we are challenging the fashion industry to not only question their operations, but also take the necessary steps in order to set a higher standard to protect our environment. We are vocal on issues that align with our ethos and will continue to use our platform to speak up and show our support. In order for us to stay true to our values both internally and externally, we foster a culture of respect and communication to ensure our team continuously questions what we do and determine ways in which we can do better to hold ourselves accountable. 

 

Our primary inspiration comes from our own closets. Collectively, we want to break the wheel in creating products that end up in a landfill at the end of each season. Uncle is about everyday wear done better. We use quality fabricsand ethical labour to produce pieces meant to stay in your closet for a lifetime. Every day we try and live by our motto Be Good. Do Good.