CAN I DO A RETURN?
We only do store credit or exchange. We do not offer refunds at this time. Please see our return portal here to start your process.
WHEN CAN I EXPECT MY REFUND/CREDIT?
It takes our warehouse 1-2 weeks to receive and process your refund. We'll send an email once the item for exchange has been received. You will receive your exchange as a credit note via email once we've received your item, which at that time you can use to place your next
WHAT IF MY ITEM IS DEFECTIVE OR INCORRECT?
If you've received a defective or incorrect item, please contact info@unclexstudios.com with your order number and a photo of the damage or the wrong item you received. We'll make it right from there!
CAN I RETURN SALE ITEMS?
All sale and lifestyle items are final sale!
RETURN POLICY
Our return portal is as follows...
Refund Window 7 days from arrival. $15 restocking fee. You do not get your original shipping cost refunded and the restock fee will be deducted from your refund.
Exchange for Product 14 days from arrival. $10 restocking fee.
Exchange for Store Credit 20 days from arrival. $10 restocking fee.
All sale items are not eligible for full refund. If inventory allows for size exchange, it’s allowed. All sale items over 40% are final sale. All hats and home items are final sale. International orders (outside of US) are eligible for return/exchange at their own expense.
It takes our warehouse 1-2 weeks to receive and process your store credit. We'll send an email once the item for return has been received and examined. You will receive your store credit via email once we've received your item.
Questions? Feel free to reach out via email to info@unclexstudios.com with your order number, and we will get back to you within 48 hours.