Frequently Asked Questions
GENERAL ISSUE?
Email us at info@unclexstudios.com
WILL I BE CHARGED DUTIES?
Unfortunately at this time, we can not estimate or cover duties that come with customs. Customers are responsible for paying for any accruing customs, and refusal to do so will result in the package being sent back to us. You will only be refunded the difference of your order after return shipping fees are deducted. As we grow, we hope to offer an option to pay duties at check out! Canadian customers will not be charged duties.
HOW LONG DOES SHIPPING TAKE?
Canada: 3-5 business days
USA/Mexico: 7-10 business days
International: 14-30 business days
HOW MUCH IS SHIPPING?
Canada - $6.99 cad or free for orders over $150 cad
Rest of North America: $9.00 usd or free for orders over $250 usd
Europe: $15.00 usd
International: $30.00 usd
WHAT IS INTERNATIONAL?
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR, India (36 of 37 states), Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand (16 of 17 regions), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Cameroon, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, U.S.A, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
ORDER MODIFICATION / CHANGE?
Email us at info@unclexstudios.com within ONE hour of placing your order with the following in the subject: Order#, Modification/Cancel.
CAN I CHANGE MY ADDRESS ON MY ORDER?
Email us at info@unclexstudios.com within ONE hour of placing your order with the following in the subject: Order#, Address Change.
WHAT IF MY ORDER IS DEFECTIVE/INCORRECT?
If you’ve received a defective or incorrect item, please contact info@unclexstudios.com with your order number and a photo of the damage or the wrong item you received. We’ll make it right from there!
WHAT PAYMENT DO YOU ACCEPT?
Visa, Mastercard, AMEX, Discover Card, Diners Club, Shop Pay, Apple Pay and Google Pay.
CAN I DO A RETURN?
Yes! We offer refunds, exchanges, and store credit within the eligible return windows below. All items must be unworn, unwashed, and in their original condition with tags attached.
Refund: You have 7 days from the date your order arrives to request a refund. A $15 restocking fee will be deducted from your refund. Original shipping costs are non-refundable.
Exchange for another/same product: You have 14 days from the date your order arrives to request an exchange. A $10 restocking fee applies.
Exchange for store credit: You have 20 days from the date your order arrives to request store credit. A $10 restocking fee applies.
Please see our return portal HERE to start your return.
WHEN CAN I EXPECT MY REFUND OR CREDIT?
Please allow 1–2 weeks for our warehouse to receive and process your return. Once your return has been received and approved, we’ll send you an email confirming your refund, exchange, or store credit.
WHAT IF MY ITEM IS DEFECTIVE OR INCORRECT?
If you’ve received a defective or incorrect item, please contact info@unclexstudios.com with your order number and a photo of the damage or incorrect item. We’ll make it right!
CAN I RETURN SALE ITEMS?
Sale items are not eligible for a refund. If inventory allows, sale items may be exchanged for another size. All items discounted 40% or more are final sale and are not eligible for return or exchange. All hats and home items are final sale.
HOW DO I GET MY STORE CREDIT?
Please visit our return portal HERE and follow the instructions to start your return. Once your return has been received and processed, your store credit will be emailed to you.
WILL YOU REPLACE LOST ITEMS?
Please purchase Swap Protect so we are able to replace your item if it is lost. If you do not purchase insurance we will not be able to replace lost packages.
WHAT IS SWAP PROTECT?
When purchasing Swap Protect you are purchasing protection for your package; in the event your package is lost, stolen or damaged in transit, you are entitled to a reorder of refund of your purchase. If your package is lost, stolen or damaged and you have purchased insurance please refer to the following timeline, you can find the claims portal below.
- Marked delivered (stolen/missing): file after 5 days, and within 30 days of the delivery date
- Presumed lost (no "Delivered" status): file after 5 days, and within 30 days of the last tracking checkpoint
- Damaged: file any time within 30 days of the delivery date
Please note that Uncle Studios is not responsible for uninsured orders that are lost, stolen or damaged in transit you are responsible for costs of replacement.
Back to US is a space to give a second life to lived-in Uncle pieces. Our community has the chance to send back Uncle pieces they were otherwise thinking of donating or tossing, and with some tender love and care, it's ready for its next home.
How do I send my item back?
After filling out the intake form, you will receive an email from us with your next steps. You will be responsible for shipping your lived-in piece Back to US. Shipping address and additional information will be found in the email. Please ship with the carrier of your choice and monitor the tracking information to ensure it makes its way Back to US. If you are shipping from the US, please mark it as a gift or return as we will not accept any packages that have any duties owing on it.
How will I receive credit and how much will I receive?
When sending your piece Back to US, you will need to include your email address inside the package. We will send you an email containing your gift card for 20% of the purchase price of the item. In addition, we will send you partial reimbursement of your shipping in the form of a flat rate fee. Canadian shippers will receive $10 USD extra, American shippers will receive $15 USD. For example, if you purchased something for $100 USD you will receive $20 USD in the form of a gift card and an additional flat rate shipping fee of $10/$15 for Canadian or American, respectively.
What can I send back?
Your items sent back must be Uncle pieces, past or present, and in repairable condition. If we receive items that are not Uncle or are unrepairable, we will donate these to a fabric recycling factory on your behalf but you will not receive any form of gift card back.