GENERAL ISSUE?

Email us at info@unclexstudios.com

WILL I BE CHARGED DUTIES?

Unfortunately at this time, we can not estimate or cover duties that come with customs. Customers are responsible for paying for any accruing customs, and refusal to do so will result in the package being sent back to us. You will only be refunded the difference of your order after return shipping fees are deducted. As we grow, we hope to offer an option to pay duties at check out! Canadian customers will not be charged duties.

HOW LONG DOES SHIPPING TAKE?

Canada: 3-5 business days

USA/Mexico: 7-10 business days

International: 14-30 business days

HOW MUCH IS SHIPPING?

Canada - $6.99 cad or free for orders over $150 cad

Rest of North America: $9.00 usd or free for orders over $250 usd

Europe: $15.00 usd

International: $30.00 usd

WHAT IS INTERNATIONAL?

Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR, India (36 of 37 states), Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand (16 of 17 regions), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Cameroon, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, U.S.A, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

ORDER MODIFICATION / CHANGE?

Email us at info@unclexstudios.com within ONE hour of placing your order with the following in the subject: Order#, Modification/Cancel.

CAN I CHANGE MY ADDRESS ON MY ORDER?

Email us at info@unclexstudios.com within ONE hour of placing your order with the following in the subject: Order#, Address Change.

WHAT IF MY ORDER IS DEFECTIVE/INCORRECT?

If you’ve received a defective or incorrect item, please contact info@unclexstudios.com with your order number and a photo of the damage or the wrong item you received. We’ll make it right from there!

WHAT PAYMENT DO YOU ACCEPT?

Visa, Mastercard, AMEX, Discover Card, Diners Club, Shop Pay, Apple Pay and Google Pay.

CAN I DO A RETURN?

We only do store credit or exchange. We do not offer refunds at this time. Please see our return portal here to start your process.

WHEN CAN I EXPECT MY REFUND/CREDIT?

It takes our warehouse 1-2 weeks to receive and process your refund. We'll send an email once the item for exchange has been received. You will receive your exchange as a credit note via email once we've received your item, which at that time you can use to place your next 

WHAT IF MY ITEM IS DEFECTIVE OR INCORRECT?

If you've received a defective or incorrect item, please contact info@unclexstudios.com with your order number and a photo of the damage or the wrong item you received. We'll make it right from there! 

CAN I RETURN SALE ITEMS?

All sale and lifestyle items are final sale!

HOW DO I GET MY STORE CREDIT?

Please see our return portal here, follow the instructions and your store credit will be emailed to you.

WILL YOU REPLACE LOST ITEMS?

Please purchase Uncle insurance so we are able to replace your item if it is lost. If you do not purchase insurance we will not be able to replace lost packages. 

WHAT IS UNCLE INSURANCE? 

When purchasing Uncle Insurance you are purchasing protection for your package; in the event your package is lost, stolen or damaged in transit, you are entitled to a reorder of refund of your purchase. If your package is lost, stolen or damaged and you have purchased insurance, please contact info@unclexstudios.com with your order number and claim as the subject line (ex.UNC100000 Claim) with details of order issue. Our team will help you out from there.

Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") in US Domestic or Canada must be filed after 7 days (20 for other international countries) and within 30 days from the last checkpoint. All claims must be filed within 60 days of the order date. If your claim falls outside of then, you will not be eligible for a reorder or refund.

Please note that Uncle Studios is not responsible for uninsured orders that are lost, stolen or damaged in transit you are responsible for costs of replacement.

Back to US is a space to give a second life to lived-in Uncle pieces. Our community has the chance to send back Uncle pieces they were otherwise thinking of donating or tossing, and with some tender love and care, it's ready for its next home.

How do I send my item back?

After filling out the intake form, you will receive an email from us with your next steps. You will be responsible for shipping your lived-in piece Back to US. Shipping address and additional information will be found in the email. Please ship with the carrier of your choice and monitor the tracking information to ensure it makes its way Back to US. If you are shipping from the US, please mark it as a gift or return as we will not accept any packages that have any duties owing on it.

How will I receive credit and how much will I receive?

When sending your piece Back to US, you will need to include your email address inside the package. We will send you an email containing your gift card for 20% of the purchase price of the item. In addition, we will send you partial reimbursement of your shipping in the form of a flat rate fee. Canadian shippers will receive $10 USD extra, American shippers will receive $15 USD. For example, if you purchased something for $100 USD you will receive $20 USD in the form of a gift card and an additional flat rate shipping fee of $10/$15 for Canadian or American, respectively.

What can I send back?

Your items sent back must be Uncle pieces, past or present, and in repairable condition. If we receive items that are not Uncle or are unrepairable, we will donate these to a fabric recycling factory on your behalf but you will not receive any form of gift card back.