When can I expect my refund/credit note?
It takes our warehouse 1-2 weeks to receive and process your refund. We’ll send an email once the item for exchange has been received. You will receive your exchange as a credit note via email once we’ve received your item, which at that time you can use to place your new order.
What if my item is defective or incorrect?
If you’ve received a defective or incorrect item, please contact firstname.lastname@example.org with your order number and a photo of the damage or the wrong item you received. We’ll make it right from there!
Can I return sale items?
All sale items, and lifestyle items are final sale.
Can I change/cancel my order?
As long as your order hasn’t been shipped out, we can edit the shipping address for you. Just email email@example.com with your order number and the correct address, and you’ll receive a confirmation email from us that it’s been done.
You can only cancel orders up to 1 hour after placing the order.
How long before my order ships?
We’re a small team, so please be patient with us. Normally orders are sent out twice a week (2-5 business days after placing your order). During sale/holiday time, please allow a few extra business days for fulfillment! We don’t offer express shipping at this point, but if you are ever in a big rush to receive your parcel (birthday present, vacation etc.) please email us at firstname.lastname@example.org – we always try our best to get it in your hands in time!
What shipping methods do you use?
We ship via Canada Post. Most orders will have a tracking number. If you find that you didn’t receive a tracking number with your order, please email us at email@example.com There are a handful of countries internationally that Canada Post cannot provide tracking for.
What currency is our prices in?
Our prices are all in CAD dollars. This usually means for a lot of our shoppers, it’ll cost you less than what you see online – lucky you!
Will you be offering more sizes?
Yes! It’s something we are always working on – inclusivity. Almost all our pieces go up to size XL. If you’re unsure of how something fits, or what size to order, feel free to email us at firstname.lastname@example.org and we’ll help you from there!