What is Uncle Insurance?
When purchasing Uncle Insurance you are purchasing protection for your package; in the event your package is lost, stolen or damaged in transit, you are entitled to a reorder of refund of your purchase. If your package is lost, stolen or damaged and you have purchased insurance, please contact email@example.com with your order number and claim as the subject line (ex.UNC100000 Claim) with details of order issue. Our team will help you out from there.
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") in US Domestic or Canada must be filed after 7 days (20 for other international countries) and within 30 days from the last checkpoint. All claims must be filed within 60 days of the order date. If your claim falls outside of then, you will not be eligible for a reorder or refund.
Please note that Uncle Studios is not responsible for uninsured orders that are lost, stolen or damaged in transit you are responsible for costs of replacement.